December 7, 2001 Dear Rick, Frank and I wanted to let you and all the staff know at Sun-n-Fun how much we appreciated the experience we had buying our new Pacific hot tub through your business. We found your approach to sales very professional (a breath of fresh air compared to some of the "high pressure" philosophies favoured by some of your competitors in the province!). Your support staff in-store have been knowledgeable and helpful and the few minor adjustments we had were handled promptly and efficiently by your service department. Thank you again and best wishes for the future. Sincerely, Teresa Borbe
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